Delivery Information

Shipping Cost
 
United Kingdom
Standard Shipping £4 |  Free Shipping on all orders of £25 and above
  
Europe
Standard Shipping £6.00 | Free Shipping on all orders over £30
 
USA & Canada
Standard Shipping £6 | Free Shipping on all orders over £30
 
Australia & New Zealand
Standard Shipping £6 | Free Shipping on all orders over £35
 
Rest of the World
Standard Shipping £10 | Free Shipping on all orders over £35
 
Please be aware that there may be import charges for orders outside the EU and it's the customers
responsibility to pay these charges. 
 
Processing Time 
Orders are dispatched the next working day and orders placed before 13:00
GMT are usually dispatched the same day.
 
Delivery Time
UK orders usually take 2 working days from dispatch date, elsewhere in Europe delivery time is usually 5 working days. International orders should take 7 working days but can be delayed due to customs etc. 
Please allow for extended delivery times during busy seasons.
Outside the EU there may be additional delays at customs so please bare this in mind when ordering.
Ordering early during busy times is recommended to avoid disappointment.
Please note that we will not be held liable for orders delayed by courier/postal services but we'll be here to help should problems arise.  
 
Missing/Delayed Parcels
If you have not received your order within the time mentioned above please contact us so we can check tracking.
It's best if there is likely to be someone to receive your order at the delivery address as the parcels usually don't fit through letterboxes & may require a signature.
In the unlikely event of items being lost they will be replaced once they have been given reasonable time to arrive and the case has been investigated.
 
Returns
We will do everything to ensure that your order arrives in perfect
condition and we hope that you will be very pleased with your purchase.
Unwanted items can be returned within 14 days of purchase. Please note that you will be liable for all shipping costs including the initial shipping even on 'free shipping' orders. Please use a tracked service when returning goods as we will not be held liable for missing items.
Returned items must be in the perfect condition in which they were received so that they can still be sold.
When returning items from outside Europe please mark the package
with 'Returned Items' to avoid import charges.
Returns must be packaged securely and sent to:
Porth Mokum Returns
18 Plevna Terrace
Bingley
West Yorkshire
BD164BX 
 
Your Order 
The best way to get specific details about your order is by contacting us using our contact page or by emailing us at info@porthmokum.co